Dear Mr Hampson
I write further to our telephone conversation on 2 September August 2013, regarding your Vauxhall Corsa, registration number H5OBT.
As agreed, I have checked through our records and I can confirm the following summary of the engine repairs carried out on the vehicle:
On 24 June 2013, Arnold Clark Linwood called the Vauxhall Technical Department to raise a Technical Case for your vehicle. They reported the engine management light was illuminated and there was ‘rough running’. The engine and timing were reported to be noisy and the injectors were seized due to excessive carbon build up.
On 4 July 2013, Arnold Clark Linwood reported that they had removed all 4 injectors and replaced them. However, they also found there was a mis-fire on cylinder number 2 and the cylinder block test had failed. They reported the vehicle was also diagnosed with a cooling fan fault. They suspected the engine had overheated. They advised the timing chain has also been replaced and it was at this point the Vauxhall Technical Department noted the job card showed your vehicle had been off the road since 17 June 2013. Vauxhall Technical advised to carry out a compression test to show extent of cylinder loss.
At this point, the Vauxhall Technical Department escalated the case to higher management as Arnold Clark Linwood had not advised them of cooling fan issue and vehicle was showing signs of head gasket issues. It has been stated on the Vauxhall Technical Case that if there is any doubt regarding the diagnosis, then we would arrange a Vauxhall Technical Field Engineer would inspect the vehicle.
Later that day, Arnold Clark Linwood reported back with the results of the compression test. Vauxhall Technical asked for your authorisation to carry out further investigation under the terms of the Manufacturer’s Warranty.
On 5 July 2013, Arnold Clark Linwood had removed the cylinder head, they noted that there was extensive damage to the pistons, as well as the cylinder head itself. Vauxhall Technical remarked that the diagnosis had taken ‘a strange route’ to come to that conclusion, they were surprised that the timing chain and 4 injectors had already been replaced but the cooling fan issue was not mentioned earlier. Vauxhall Technical arranged for a Vauxhall Technical Field Engineer to inspect the vehicle.
On 26 July 2013, the Vauxhall Technical case was updated by the Vauxhall Technical Field Engineer who had carried out a major inspection of the engine. He said he was unable to determine if it was a manufacturing defect or if the problem was caused by the driver as there was no record of any failures or diagnostic trouble codes stored on the vehicle. He gave you the benefit of the doubt and agreed to a replacement engine.
On 23 August 2013, I spoke to Ms F L*****, Service Technician at Arnold Clark Linwood. Ms L****** confirmed your vehicle was fitted with a new turbo charger and set of glow plugs.
I hope this is sufficient for your records, if I can provide any further assistance please call me on 0844 369 0112 and quote your vehicle’s registration number, or reply to this email.
Vauxhall Customer Care