Dear Mr Hampson
I write further to our telephone conversation on 2 September August 2013, regarding your Vauxhall Corsa, registration number H5OBT.
As agreed, I have checked through our records and I can confirm the following summary of the engine repairs carried out on the vehicle:
On 24 June 2013, Arnold Clark Linwood called the Vauxhall Technical Department to raise a Technical Case for your vehicle. They reported the engine management light was illuminated and there was ‘rough running’. The engine and timing were reported to be noisy and the injectors were seized due to excessive carbon build up.
On 4 July 2013, Arnold Clark Linwood reported that they had removed all 4 injectors and replaced them. However, they also found there was a mis-fire on cylinder number 2 and the cylinder block test had failed. They reported the vehicle was also diagnosed with a cooling fan fault. They suspected the engine had overheated. They advised the timing chain has also been replaced and it was at this point the Vauxhall Technical Department noted the job card showed your vehicle had been off the road since 17 June 2013. Vauxhall Technical advised to carry out a compression test to show extent of cylinder loss.
At this point, the Vauxhall Technical Department escalated the case to higher management as Arnold Clark Linwood had not advised them of cooling fan issue and vehicle was showing signs of head gasket issues. It has been stated on the Vauxhall Technical Case that if there is any doubt regarding the diagnosis, then we would arrange a Vauxhall Technical Field Engineer would inspect the vehicle.
Later that day, Arnold Clark Linwood reported back with the results of the compression test. Vauxhall Technical asked for your authorisation to carry out further investigation under the terms of the Manufacturer’s Warranty.
On 5 July 2013, Arnold Clark Linwood had removed the cylinder head, they noted that there was extensive damage to the pistons, as well as the cylinder head itself. Vauxhall Technical remarked that the diagnosis had taken ‘a strange route’ to come to that conclusion, they were surprised that the timing chain and 4 injectors had already been replaced but the cooling fan issue was not mentioned earlier. Vauxhall Technical arranged for a Vauxhall Technical Field Engineer to inspect the vehicle.
On 26 July 2013, the Vauxhall Technical case was updated by the Vauxhall Technical Field Engineer who had carried out a major inspection of the engine. He said he was unable to determine if it was a manufacturing defect or if the problem was caused by the driver as there was no record of any failures or diagnostic trouble codes stored on the vehicle. He gave you the benefit of the doubt and agreed to a replacement engine.
On 23 August 2013, I spoke to Ms F L*****, Service Technician at Arnold Clark Linwood. Ms L****** confirmed your vehicle was fitted with a new turbo charger and set of glow plugs.
I hope this is sufficient for your records, if I can provide any further assistance please call me on 0844 369 0112 and quote your vehicle’s registration number, or reply to this email.
Vauxhall Customer Care
As individuals we all learn in different ways. So which way do you learn best?
Try taking the free VARK test to see which is the best method for you.
VARK stands for:
Visual strategies for learning (V)
Aural strategies for learning (A)
Read/write strategies for learning (R)
Kinesthetic strategies for learning (K)
Multimodal strategies for learning (MM)
I'm Read/write....what about you?
If your vehicle breaks down, think first of all other road users and- get your vehicle off the road if possible- warn other traffic by using your hazard warning lights if your vehicle is causing an obstruction- help other road users see you by wearing l
Here's a good link to download some safety advice for drivers and motorcyclists.
Eight tips for overcoming driving test
Remind yourself that instructor wouldn't be putting you in for your test if he or she didn't think you were good enough. During your lessons you're already driving at a standard where they consider you're safe and responsible enough to be on your own. Now all you've got to do is to show the examiner what you're capable of and that driving licence is all yours!
Tap into the power of visualisation and positive thinking - sports stars use it regularly to help them attain their peak performance. Spend time imagining you successfully carrying out difficult manoeuvres and dealing confidently with heavy traffic. This will reinforce the message to your subconscious mind that you can do these things and lessen the likelihood of you falling apart on your test.
Get support. Talking through any anxieties with friends, family and your instructor will help you feel more positive, and many of them will be able to give you useful advice and encouragement. Herbal remedies for nerves such as Kalms can be helpful - but you do have to start taking them a couple of weeks in advance to reap the full benefits.
Breathing exercises can be very useful - practicing them doesn't have to involve sitting cross-legged in a room surrounded by burning incense. Just focusing on your in and out breaths will have a soothing effect - you might like to try counting the breaths, or focusing on a mantra such as 'I feel calm'.
5: flower power
Many ex-learners put their success down to Bach Rescue Remedy. This is a new-age concoction of 'flower essences' developed by Dr Edward Bach, a Harley Street doctor and homeopath. It's available from most health food shops and has a reputation for being very effective in stressful situations.
6: eat a banana
Shortly before your test, eat a banana. It's well-known among instructors as the driving test super food, for the following reasons - bananas is full of B vitamins, which help calm the nerves. They contain tryptophan, a type of protein that the body converts into seratonin, the 'happy hormone' - which will keep your mood upbeat. And they're also high in potassium. When we are stressed our metabolic rate rises and potassium levels decrease. Eating a high-potassium snack like a banana will help rebalance the levels of this important mineral, normalise your heartbeat and send extra oxygen to the brain.
DRIVING STANDARDS AGENCY NEWS
DVLA scam email warningWatch out for emails claiming to be from the DVLA asking you to verify your driving licence details via an online link – it's a scam.
The DVLA has not sent any such email, so if you get one delete it immediately.
This is a copy of the email that is circulating:
Subject: Update Your License Details
We are currrently upgrading our database and all drivers are required to update and verify there driver's license details.To complete your license verification with us, you are required to fill out the form in the link below.
Drivers that refuses to upgrade his or her details within two weeks of receiving this verification email will lose his or her driver's License and will have to take a fresh driving test.
We sincerely apologise for any inconviniences this might have caused you.
Thank you for your co-operation.
(c) Driver and Vehicle Licensing Agency Swansea SA6 7JL